Support

Setting up a source? Start with our step-by-step guides for M3U, Xtream Codes, and Synology.

For Awesome IPTV playback, subscriptions, AI Hours, or Meridian captions, email support@merid.live.

What to include

Your app platform and version.
The support identifier shown in the app, if available.
Whether the issue involved stream subtitles, generated captions, or translation.
The approximate time and language, without including private playlist details.

Do not email provider passwords, playlist URLs, API keys, or raw payment credentials. Apple controls App Store charges and refund decisions; we can investigate Meridian grants and usage after Apple reports the transaction.

Caption availability

Awesome IPTV uses subtitles carried by the stream first. Generated captions and translation are available only when the current device, language, stream format, and processing route are compatible. Protected, encrypted, malformed, silent, or unsupported streams may not support generated captions.

On supported iOS, iPadOS, and tvOS 27 devices, compatible HLS streams can use the expanded live-caption path. Mac currently focuses on subtitles supplied by the stream. This support still depends on stream, device, route, and language compatibility and is not a promise that every stream will work.

Privacy and legal

Privacy requests: privacy@merid.live
Legal questions: legal@merid.live